Privacy Policy
Introduction
Welcome to https://oral-health.scoopsurge.com (referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of personal data in accordance with various international privacy laws and regulations, including but not limited to:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- Quebec Law 25
- The General Data Protection Regulation (GDPR) of the European Union (EU)
- Brazil’s Lei Geral de Proteção de Dados (LGPD)
- California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
- Colorado Privacy Act (CPA)
- Utah Consumer Privacy Act (UCPA)
- Connecticut Law on Data Privacy (CTDPA)
- Virginia Consumer Data Protection Act (VCDPA)
- South Africa’s Protection of Personal Information Act (POPIA)
Scope
This Privacy Policy applies to all aspects of our online presence, including but not limited to:
- Our official website at https://oral-health.scoopsurge.com
- Any mobile applications or software we develop and make available
- Online services and products offered through our platform
- Interactions between our users, employees, and third-party service providers
Please note that this policy does not cover third-party platforms, applications, or services accessible through links on our site. These external services are governed by their respective privacy policies, and we encourage you to review those separately.
Processing Activities
This policy outlines the ways in which we process personal data when:
- You use our applications and services as an authorized user, granting us access to certain information needed to provide these services.
- You visit our websites linked to this Privacy Policy, which may involve tracking your online behavior for analytics and personalization purposes.
- We communicate with you via email, calls, texts (SMS), or other channels, including newsletters, promotional materials, surveys, or support requests.
Personal Data Collection
We collect a range of personal data to enhance your experience, improve our services, and comply with legal requirements. The types of information we gather include:
- Account Information: Details related to your user account creation and management, such as usernames, passwords (hashed and salted), and profile settings.
- Payment Information: Data necessary for processing transactions, including credit/debit card numbers (encrypted), expiration dates, and billing addresses.
- Financial Information: Details about your financial status or transactions, if relevant to our services, handled with the utmost security.
- Purchase Information: Records of products or services you’ve purchased from us, including order history and associated payment details.
- Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and other similar data collected through mobile applications.
- Location Data: Geolocation information provided by your browser or device when interacting with our location-based services.
- Feedback and Reviews: Content you submit to us, such as product reviews, comments, or responses to surveys, which can include personal details.
- Social Media Information: If you choose to connect your social media accounts to our services, we may collect data from these platforms (with your consent) for personalized content and sharing options.
- Product Information: Details about the products or services you interact with on our platform, including usage patterns and preferences.
We obtain this data through direct user input, automated technologies like cookies and tracking scripts, and third-party service providers who assist us in delivering our services.
Cookies
We employ cookies to enhance your experience when using our website or applications:
- Strictly Necessary Cookies: These ensure basic functions of our platform, such as session management and security.
- Preference Cookies: Tailored settings and preferences are saved for personalized experiences.
- Analytics Cookies: Used to gather statistical data about user behavior, enabling us to improve our services and content.
Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.
Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized. The retention periods vary based on the type of information and legal obligations:
- Account and transaction records are typically kept for a period of 7 years for tax and audit purposes.
- Analytics and usage data may be retained for up to 24 months to improve our services.
- Personalized content preferences are stored until you choose to reset them or request deletion.
Your Rights
We respect your privacy rights, and depending on your location, you may have the following options:
- Access, rectification (correction), or erasure of your personal data.
- Request restrictions on processing or object to specific uses of your data.
- Data portability, allowing you to transfer your data to another controller.
- The right not to be subject to automated decision-making processes, including profiling.
- File complaints or appeals with our privacy officer or relevant regulatory authorities.
- Withdraw consent previously given for processing your personal data.
To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your requests within the legally required timeframe.
Changes to Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.
Contact Information
For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us:
- Email: [email protected]
- Mailing Address: Privacy Team, Oral Health Inc., [Address], [City, State, ZIP Code]
We appreciate your trust in us, and we are committed to maintaining the highest standards of data protection.
